FAQ

1️⃣ Are Valmora perfumes for men or women?

Our fragrances are unisex, crafted to suit every personality and style.

2️⃣ What makes your perfumes special?

Valmora fragrances offer a long-lasting premium experience using French fragrance oils and are GMP Certified, Paraben-Free & Cruelty-Free.

3️⃣ Do you offer Cash on Delivery?

We currently offer prepaid and partial COD options in selected areas.

4️⃣ When will my order arrive?

Orders are processed within 1–3 business days of payment.

Shipping times and carriers may vary based on destination.

Tracking information will be shared once dispatched.

5️⃣ What is your replacement policy?

We do not accept returns or refunds.
However, if the product received is damaged or incorrect, a replacement will be provided after verification.
The customer must share:

✅ Full & clear unboxing video
✅ Photo proof of the issue
✅ Report within 24 hours of delivery

Upon validation, a replacement will be issued.

6️⃣ Is Valmora an original brand?

Yes — every fragrance is an exclusive creation of Valmora Luxury with unique profiles and premium quality.

7️⃣ Do you offer discounts or combos?

Yes — we offer duo & trio combo packs with special pricing for our community.